1. Rights and Obligations of the Seller
Seller's Rights
Request customers to provide complete and accurate information necessary to process and fulfill their orders.
Refuse or cancel an order if the customer provides inaccurate information, shows signs of fraud, or violates the website's policies or applicable laws.
Modify and update the website content, sales policies, and transaction terms when necessary. Any changes will be publicly announced on the website before taking effect.
Seller's Obligations
Provide products that match the type, quantity, and quality stated in the published information and the customer's order.
Deliver products according to the agreed or notified delivery time, location, and method.
Provide invoices, warranty documents, or other relevant documents, where applicable, in accordance with the law.
Ensure the legitimate rights and interests of customers and take responsibility for the quality of the goods provided.
Receive and resolve warranty requests, returns, exchanges, refunds, and complaints in accordance with the published policies and applicable laws.
Protect and maintain the confidentiality of customers' personal information in accordance with the Privacy Policy and applicable laws.
2. Rights and Obligations of the Customer
Customer's Rights
Receive complete and accurate information regarding products, prices, payment methods, delivery, warranty, returns, exchanges, refunds, and other transaction terms.
Choose products and payment methods that are suitable for their needs.
Request customer support, warranty services, exchanges, returns, refunds, and submit complaints in accordance with the website's policies and applicable laws.
Have their personal information protected and kept confidential during the transaction process.
Customer's Obligations
Provide complete and accurate information when placing an order and take responsibility for the information provided.
Make full payment on time according to the selected payment method. Inspect the goods upon delivery and promptly notify the seller if the products are defective, damaged, incomplete, or different from the order.
Cooperate with the seller during delivery, warranty, return, exchange, refund, or complaint resolution processes when necessary.
Refrain from fraudulent activities, abuse of promotional programs, or using the website for any purpose that violates applicable laws.