1. Purpose and Scope of Information Collection
The information collected on the website includes the customer's full name, email address, phone number, and address. These are the mandatory details that customers are required to provide when requesting consultation or purchasing products, allowing us to contact and confirm information with customers through the website and ensure consumer rights.
Customers are responsible for maintaining the confidentiality and security of their account information, service usage activities, and email accounts associated with the information they provide.

2. Scope of Information
Use We use the information provided by customers for the following purposes:
Contacting customers to confirm orders and arrange delivery upon receiving their requests;
Providing product information to customers upon request;
Sending marketing and promotional emails regarding the goods we offer;
Sending notifications regarding activities on the website;
Contacting and resolving issues with users in special circumstances;
Not using customers' personal information for purposes other than confirming and contacting them in relation to transactions;
Providing information when requested by competent judicial authorities, including the Procuracy, courts, or police investigation agencies, in connection with any alleged violation of the law by a customer.

3. Information Retention Period
Customers' personal data will be stored until a request for deletion is received from the customer or the website administrator determines that the information should be deleted. In all other cases, customers' personal information will be kept confidential and securely stored on our servers.

4. Individuals or Organizations That May Access
Personal Information Personal information may be accessed by:
The website administration team;
The customer who owns the personal information;
Competent Vietnamese law enforcement authorities;
Partners involved in transactions with the customer, such as shipping and delivery providers.

5. Contact Information of the Entity Collecting and Managing Personal Information
PANCAKE COMPANY LIMITED
Address:  Trung Van, Nam Tu Liem, Ha Noi
Phone: 0909 999 999
Email: cskh.webcake.@gmail.com

6. Methods and Tools for Users to Access and Modify Their Personal Data
Customers have the right to check, update, modify, or request the deletion of their personal information by contacting the website administration team.
Customers have the right to submit complaints regarding the privacy and protection of their personal information by contacting the website administration team. Upon receiving such feedback, we will verify the relevant information and, where the complaint is determined to be valid, take appropriate and timely measures depending on the circumstances.

7. Mechanism for Receiving and Resolving Consumer Complaints
If customers discover that their personal information has been used for purposes or within a scope beyond what was stated, they may contact us by phone at 0909 999 999 or by email at cskh.webcake.@gmail.com to submit a complaint and provide relevant evidence to the website administration team.
The website administration team is committed to responding immediately or, at the latest, within 24 working hours from the time the complaint is received.