Welcome to www.kidora.webcake.me, which is managed and operated by PANCAKE COMPANY LIMITED. To ensure the quality of goods and services and comply with applicable e-commerce regulations, we publicly disclose the following conditions and restrictions regarding the provision of goods and services on the website:

1. Time Restrictions on Service Provision
Order placement: The website www.kidora.webcake.me allows customers to browse product information and place orders online 24/7, every day of the week.
Order processing and customer support: Orders and customer support requests are processed during business hours from 08:00 to 17:30, Monday to Saturday, excluding Sundays and public holidays as prescribed by law.
Public holidays and special occasions: During public holidays, Lunar New Year (Tet), or other special periods, order confirmation and delivery may take longer than usual. Customers will be notified of any changes to the processing schedule.

2. Geographical Restrictions
Service coverage: www.kidora.webcake.me provides delivery services throughout Vietnam through reputable shipping and logistics providers.
Geographical limitations: For remote areas, mountainous regions, islands, or areas outside the service coverage of our shipping providers, delivery may take longer or may not be available. In such cases, we will proactively contact the customer to agree on an appropriate solution or cancel the order at the customer's request.

3. Customer Eligibility Restrictions
Customers conducting transactions on the website must be 18 years of age or older and have full legal capacity in accordance with Vietnamese law.
If a customer under the age of 18 conducts a transaction, the purchase must be made with the consent and supervision of a parent or legal guardian.

4. Order Quantity Restrictions
To protect customers' interests and prevent speculation, hoarding, or abuse of promotional programs, we reserve the right to refuse or cancel orders exceeding the permitted quantity for a particular product or promotional program.
Any purchase quantity limits, if applicable, will be clearly stated on the relevant product detail page or in the promotional program terms and conditions.

5. Service Availability Conditions
 www.kidora.webcake.me strives to maintain stable website operations. However, the provision of goods and services may be interrupted in the following circumstances: System maintenance:
The website may need to undergo upgrades, maintenance, or technical troubleshooting. We will make reasonable efforts to notify customers in advance, except in emergency situations.
Force majeure events: Order processing or delivery may be affected by natural disasters, fires, epidemics, wars, network failures, disruptions caused by shipping providers, or decisions issued by competent government authorities. In such circumstances, PACNAKE COMPANY LIMITED shall not be held liable for damages arising from circumstances beyond its reasonable control.